The guide handbook

The rules

• Your profile must be true: your own photos, real experience, honest licence claims. Misrepresenting who you are or what you have done removes you from the program.
• Keep bookings on-platform. Don't exchange phone, email or socials with a traveller before a booking exists — in either direction. Messaging through the platform is monitored, and messages carrying contact details are held for review.
• Any client we introduce stays booked through us for 12 months, including repeat trips in that window. Taking a client we introduced off-platform ends your place in the program, and commission already earned stays payable.
• Respond within 24 hours. Follow the agreed itinerary, use licensed drivers, carry emergency contacts, and report any incident to us the same day.
• Brief travellers honestly about local law and dress before they need it. On the ground, that duty of care is yours.
• Never review yourself, and never pressure or pay travellers for reviews.
• Your account is personal. Don't share or transfer it, and get our approval before sending another guide in your place.
• You keep ownership of your photos; uploading them grants us a licence to show them on the site.

If a rule is broken

A first confirmed breach is a warning. A second suspends your profile from the directory. A third removes you from the program. We tell you which rule was broken and give you the chance to answer.

Serious cases — a safety failure, a false identity, or taking a traveller we introduced off-platform — can skip straight to removal.

What we do for you

• We verify every guide's identity — and their licence where they claim one — before the profile goes live.
• We state the commission in every contract before you accept it.
• We mediate disputes within 72 hours, and we hear both sides.
• We keep your ID documents, licence number and contact details private. They are never shown on the public site.
• We apply the strike ladder evenly, and we tell you which rule was broken.

What we ask of travellers

Travellers agree to this too — so you can point at it.

• Pay only through the channels named in your contract.
• Keep contact details out of chat until a booking exists — the thread is monitored for your safety.
• Review only tours you actually took, honestly.
• Respect Iranian law and dress code as your guide briefs you.
• Cancellations follow the schedule in your contract.